Frequently Asked Questions

What is IDrive Local Backup?

IDrive encrypts all of your important files using 256-bit AES encryption while storing them to any local destination such as external drives or mapped drives. This way you can prevent unauthorized access even if the drives are stolen or misplaced.

Note:

• Drives of FAT32 format can backup files only up to 4 GB in size.
• Local backup for Windows computers can be restored to another Windows computer only.

How do I create a Local Backup of my file(s) / folder(s) on my system?

To create a Local Backup of your file(s) / folder(s),

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Select the 'Local Backup' radio button under 'Backup'.
3. Click the 'Modify' button if you want to change the files/folders/drives in the backup set. Select desired files/folders for backup, and click 'OK'.
   
4. From the 'Backup location' section, click and select a location to backup your data to the local drive.
   
5. Click 'Backup Now'.

How do I add file(s) / folder(s) to my local backup set?

To add file(s) / folder(s) to your local backup set,

1. Select the 'Local Backup' radio button under 'Backup'.
2. Click the 'Modify' button. The 'Select files/folders for backup' screen appears.
   
3. Select the desired files/folders to add to the backup set.
4. Click 'OK'.
   

How can I schedule a local backup?

To schedule a local backup,

1. Select the 'Local Backup' radio button under 'Backup'.
2. Click 'Schedule' and the 'Schedule Backup' screen appears. By default, in the 'Backup set name' list, 'LocalBackupSet' is selected.
   
3. Modify the following scheduler parameters to schedule local backup and click 'Save Changes'.

1. Backup start time: Set the time at which your scheduled backup should start.
2. Daily: Select this option to run your backup jobs daily.
3. Custom: Select the days of the week on which you wish to run your backup jobs.
4. Start the backup immediately: Select this option to run a backup job immediately
5. Cut-Off time: Set the time at which your scheduled backup should stop.
6. Email notification: Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
7. Notify me on desktop: Receive notifications on the desktop regarding the status of scheduled backup job.
8. Start the missed scheduled backup when the computer is turned on: Select this option to resume a missed scheduled backup job due to the computer being turned off.

Can I create a local backup for my MS SQL, on-premise MS Exchange, on-premise MS SharePoint, Oracle, and Hyper-V servers?

Yes, you can create a local backup for your MS SQL, on-premise MS Exchange, on-premise MS SharePoint, Oracle, and Hyper-V servers using IDrive.

How do I create a Local Backup of my file(s) / folder(s) to the IDrive One device?

To create a Local Backup of your file(s) / folder(s) to the IDrive One device,

1. Sign in to the IDrive application with your Username and Password.
2. Connect to IDrive One from the list of available Wi-Fi connections.
3. Under ‘Backup’ select the 'Local Backup' radio button.
4. Click the 'Modify' button if you want to change the files/folders/drives in the backup set. Select desired files/folders for backup, and click ‘OK’.
5. From the ‘Backup location’ section, click and select IDrive One device to backup your data to the drive, then click 'OK'.
   
6. Click 'Backup Now'.

Can I view files backed up to the IDrive One device on my computer?

Files backed up to IDrive One device cannot be directly viewed on your desktop, as all your data is encrypted using 256-bit AES encryption. You must restore data from the IDrive One device via the IDrive desktop application to your computer to view your files.

How do I restore the data backed up on a local drive?

To restore data from a local drive,

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Under 'Restore' select the ‘Local Restore’ radio button.
3. Select the required local drive. You will be able to see all the files/folders backed up to this local drive.
4. Select the file(s)/folder(s) to restore and choose the required version from the list under 'Version'.
5. Choose the desired 'Restore location' on the local computer.
6. Click 'Restore Now'.
   
   
   
   

Does local backup for Windows support versioning?

Yes, local backup for Windows in IDrive supports versioning.

How many versions are stored for my local backups?

IDrive saves up to 28 versions of a file backed up locally, by default. You can choose to store between 14 to 70 versions of a file under 'Settings'.

How do I restore the previous versions of my local backup?

To restore previous versions,

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Select the 'Local Restore’ radio button under 'Restore'.
3. Choose the drive location where your data is backed up.
   
4. Select the required version from the 'Version' drop-down.
   
5. Select the required files/folders you want to restore.
6. Click 'Restore Now'.
   

How do I delete a previous version of a backed up data?

To delete a previous version of your backed up data:

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Select the 'Local Restore’ radio button under ‘Restore’.
3. Click .
   
4. In the 'Delete local backup versions' popup, select the versions you want to delete.
   Note: Any associated dependent files will also be deleted when deleting a version.
5. Click 'Delete'.
   

How do I create a Local Backup of my file(s) / folder(s) on my system?

To create a Local Backup of your file(s) / folder(s),

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Select the 'Local Backup' radio button under 'Backup'.
3. Click the 'Modify' button if you want to change the files/folders/drives in the backup set. Select desired files/folders for backup, and click 'OK'.
4. From the ‘Backup location’ section, click and select a location to backup your data to the local drive.
5. Click 'Backup Now'.

How do I add file(s) / folder(s) to my local backup set?

To add file(s) / folder(s) to your local backup set,

1. Select the 'Local Backup’ radio button under 'Backup'.
2. Click the 'Modify' button. The 'Select files/folders for backup' screen appears.elect the desired file(s)/folder(s) to add to the backup set.
   
3. Select the desired file(s)/folder(s) to add to the backup set.
4. Click 'Save'.

How can I schedule a local backup?

To schedule a local backup,

1. Select the 'Local Backup' radio button under ‘Backup’.
2. Click 'Schedule' and the 'Schedule Backup' screen appears. By default, in the 'Backup set name' list, 'LocalBackupSet' is selected.
   
3. Modify the following scheduler parameters to schedule local backup:

1. Backup start time: Set the time at which your scheduled backup should start.
2. Daily: Select this option to run your backup jobs daily.
3. Custom: Select the days of the week on which you wish to run your backup jobs.
4. Start the backup immediately: Select this option to run a backup job immediately.
5. Hourly schedule: Select this option to configure hourly backup operations.
6. Cut-Off time: Set the time at which your scheduled backup should stop.
7. Email notification: Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
8. Notify me on desktop: Receive notifications on the desktop regarding the status of scheduled backup job.
9. Start the missed scheduled backup when the computer is turned on: Select this option to resume a missed scheduled backup job due to the computer being turned off.

How can I check the status of my ongoing Backup operation?

The progress of ongoing local backup is displayed on the screen. Click to view details of the backup progress.

What will happen to my scheduled Local Backup job, if I log out of my Mac system before the scheduled hour?

The commonly used local backup destinations are external volumes and portable devices, which get unmounted when you log out of your Mac machine. So, if you log out of your system before the scheduled hour, the local backup will fail.

How do I create a Local Backup of my file(s) / folder(s) to the IDrive One device?

To create a Local Backup of your file(s) / folder(s) to the IDrive One device,

1. Sign in to the IDrive application with your Username and Password.
2. Connect to IDrive Wi-Fi from the list of available Wi-Fi connections.
3. Under ‘Backup’ select the 'Local Backup' radio button.
4. Click the 'Modify' button if you want to change the files/folders/drives in the backup set. Select desired files/folders for backup, and click ‘OK’.
5. From the ‘Backup location’ section, click and select IDrive One device to backup your data to the drive.
6. Click 'Backup Now'.

Note: Drives of FAT32 format can backup files only up to 4 GB in size.

Can I view files backed up to the IDrive One device on my computer?

Files backed up to IDrive One device cannot be directly viewed on your desktop, as all your data is encrypted using 256-bit AES encryption. You must restore data from the IDrive One via the IDrive desktop application to your computer to view your files.

How do I restore the data backed up on a local drive?

To restore data from a local drive,

1. Sign in to the IDrive application with your 'Username' and 'Password'.
2. Under 'Restore' select the ‘Local Restore’ radio button.
   
3. Select the required local drive. You will be able to see all the files/folders backed up to this local drive.
4. Select the file(s)/folder(s) to restore.
   
   
   
   
5. Choose the desired 'Restore location' on the local computer.
6. Click 'Restore Now'.

Does local backup for Mac support versioning?

No, local backup for Mac in IDrive does not support versioning.

Under 'Restore' I have selected my external drive under 'IDrive Local Restore'. Yet I am unable to view the data backed up to the device. What should I do?

Sometimes, locally backed up files may not appear due to intermittent issues, which can be easily resolved using re-indexing.

1. Go to 'Restore' and click 'Local Restore'.
2. Select the desired drive from the local destination drop-down menu.
3. Click anywhere within the Restore View section and click 'Re-index files / folders'.
   
4. Click ‘Yes’ on the confirmation popup that appears.
   

After the re-indexing process is complete, the locally backed up files should be visible. In case you need further assistance, contact support.

I have received an IDrive Express drive. Can I use the local backup option to transfer data to the Express drive and get the data transferred to my IDrive account?

You can use the local backup option to transfer data to the Express drive. However the data cannot be transferred to your IDrive account. To upload data using Express drive, you must use the Express backup option. Know more