Frequently Asked Questions

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What is IDrive BMR?

IDrive BMR is an onsite bare-metal disaster recovery solution with cloud replication features. You can perform full, incremental, and manual backup of Windows computers (servers, desktops, laptops) and VMware virtual machines to your local BMR device. The backups stored on your IDrive BMR device can be transferred to your cloud account via manual and scheduled cloud backup for a secondary backup. Bare-metal recovery is available via WinRE based restore, file-level recovery, and instant local and cloud virtualization.

Additionally, you can use your BMR device storage to create, host, and backup NAS and iSCSI shares.

Are IDrive BMR backups HIPPA-compliant?

Yes, IDrive BMR helps healthcare establishments stay compliant with the federal mandates of HIPPA. IDrive BMR also supports the high compliance standards of SOX, GLBA, and SEC/FINRA.

Read our Compliance Statement >

Place your request for your Business Associate Agreement (BAA) >

How do I integrate IDrive BMR with Backup Radar?

Integrate IDrive BMR with Backup Radar and manage the entire backup process in one platform.

Backup Radar will automatically and continuously parse any new reports that arrive in the inbox of your Backup Radar email address. To integrate via email parsing,

1. Go to your IDrive BMR account, click 'Settings' and go to the 'Mail' tab.
2. Under 'Server Alert Notification' click and add the email address used to create a Backup Radar account.

3. Monitor your IDrive BMR backups and gain valuable insights from the Backup Radar platform.

How do I access the BMR device interface?

Access the web interfaces of your devices from anywhere via cloud manage. To access your device(s):

1. Sign in to www.idrive.com with your IDrive BMR credentials. All your devices are listed in the 'All BMR Devices' tab.
2. Click the 'Connect' button corresponding to the required device. A remote access to the device interface is established via your browser.
   
3. Manage your BMR device settings and operations.

Alternatively, you can access the BMR device interface from any machine that is on the same network as the BMR device. You can access the interface with any browser, using the following methods:

Via bmrdevice.idrive.com: Navigate to bmrdevice.idrive.com on your browser. The page will display a list of online BMR devices on the network along with their IP addresses. Click 'Connect' against the required BMR device and the sign-in page of the BMR device interface will be launched in a new tab.

Via IP address: Navigate to the BMR device interface by using the IP address as the application's URL.

To know the IP address of a BMR device,

1. Connect a monitor to the device.
2. Press the power button on the front panel to start the device.
3. Once the device has completed the start-up process, the dashboard will be displayed on the monitor along with the BMR device's IP.

Via serial key: Enter the serial key of the BMR device in small case, followed by '.local' on the address bar of your browser. (For example: If your device serial number is BMR-34KF3ZQTYI, navigate to the following address: http://bmr-34kf3zqtyi.local.) The sign-in page of your BMR device interface will be displayed.

What is the IDrive BMR device interface and what operations can I perform from here?

IDrive BMR device interface is a centralized management system that lets you manage all your backup, recovery, and cloud replication requirements. You can access the IDrive BMR device, add your computers and ESXi/vCenter to the BMR device and schedule their data backups/restores from anywhere.

You can also,

• Perform local backup and restore operations
• Organize physical and VMware machines into groups, and apply separate settings for them
• Create virtual instances of your machines on the BMR device or the cloud instantly
• Manage and schedule cloud replication of your local backups
• Change the cleanup, backup, and mail settings
• Manage control panel related settings
• View the health status of your drives and devices, and review storage utilization
• View system logs and logs of all backup, restore, and cloud replication activities of physical and VMware machines

Can I perform power operations on a BMR device via the web interface?

Yes, you can shutdown or restart the BMR device from the 'Admin' dropdown.

Can I view and change my profile information?

Yes, you can change your email address and password from the IDrive BMR’s device web interface.

To change the account password,

1. Click the username displayed on the top-right corner of the page and click 'Change Password'.

2. Enter a new password and confirm the same in the 'Change Password' window.

3. Click 'Change Password'.

How do I configure my IDrive BMR device with encryption?

The encryption configuration for your BMR device is done only once, at the beginning of the device setup.

To configure encryption on your BMR device,

1. Sign in to IDrive BMR’s device web interface.
2. You will be prompted with a message to configure your device with encryption. Choose default encryption or private encryption based on your requirements.
3. To set 'Default encryption key', click 'Continue'.
4. Alternatively, to set 'Private encryption key', enter a private encryption key of your choice in the respective field and confirm the same. Click ‘Continue’.

How do I upgrade my local BMR device?

You can choose any of the hardware add-ons to upgrade your local BMR device.

To upgrade,

1. Sign in to the IDrive BMR web console and click 'Upgrade Device / Cloud' at the top-right corner of the page.

2. In the window that appears, enter your username, email address, and phone number.

3. Choose a hardware add-on from the respective dropdown.

4. Click 'Submit Request'.

Once this is completed, our sales team will contact you to upgrade your BMR device.

How do I upgrade cloud storage space?

To upgrade cloud space,

1. Sign in to the IDrive BMR web console and click 'Upgrade Device / Cloud' at the top-right corner of the page.

2. In the window that appears, select 'Cloud'. Enter your username, email address, and phone number.

3. Click 'Submit Request'.

Once this is completed, our support team will contact you to upgrade your cloud space.

Which network ports are to be used for IDrive BMR devices and client computers?

Following network ports are to be used for IDrive BMR devices and client computers:

For IDrive BMR device:

For client computer:

For Cloud Manage:

For Partner Manage:

How do I perform data cleanups on the IDrive BMR device?

You can delete old and incomplete backups from the BMR device via cleanup.

To configure and schedule your cleanup,

1. Sign in to the IDrive BMR device web interface and click 'Cleanup Settings'.
2. Schedule the cleanup operation in the 'Cleanup time window' section. You can schedule cleanups daily or on weekdays / weekends by selecting the days and hours as required from this section. The device deletes old and incomplete backups as per the schedule and your backup retention settings. Read more about backup retention settings in this FAQ.
3. Set the ‘Global soft filesystem quota’ limit at 80% (recommended) or as required. When the device storage crosses this limit, the device will suspend all operations and redirect to the cleanup maintenance page.

To perform a manual cleanup,

1. Go to 'Statistics' > 'Storage Insights'.
2. Select 'All', 'Physical Machine', or 'VMware' from the 'Cleanup Type' dropdown.

3. Click 'Cleanup'.
4. In the popup window that appears, click 'Confirm'.

Once these steps are completed, the manual cleanup operation will be initiated.

Note: The device interface will be inaccessible for the duration of the cleanup.

I am not able to access the BMR device interface. Instead, a cleanup window is displayed. Why?

When the local storage utilization on your BMR device exceeds your global soft filesystem quota, all the backup and restore operations will be temporarily suspended to prevent the storage from filling up further. You will be redirected to the cleanup maintenance page.

Solution: All the protected physical and VMware machines will be listed under respective tabs along with their backup retention settings. Adjust the 'Min' and 'Max' image backups retention for all machines as needed and click 'Cleanup Now'.

Note: If the cleanup does not effectively reduce storage below the specified global soft filesystem quota, you will again be directed to this page. Reduce the retention settings further and reattempt cleanup to reinstate normal operations.

Alternatively, you can also click the 'Manage Recovery Points' button corresponding to any physical or VMware machine to view and manage backups at the machine level.

What is the hardware configuration of the IDrive BMR device?

In case of a device issue, will I be alerted?

Will I be notified if any of the machines are not recently backed up?

Yes, you will be notified if any physical or VMware machine is not backed up for more than 30 days. You will receive email notification with the list of machines that have not been backed up to the local IDrive BMR device and cloud.

How do I configure network settings for my IDrive BMR device?

During the initial sign-in, by default the device will be configured to DHCP mode. You can change the default settings from the 'Settings' tab.

To change network settings,

1. Sign in to the IDrive BMR’s device web interface.
2. Go to the 'Settings' tab and click 'Control Panel'.
3. Under the 'Network Settings' tab, click against the required ethernet port entry. The 'Network Settings' window appears.

4. Select 'IP Mode' as 'Static' and provide the required information such as IP address, Netmask, and Gateway in the respective fields.
5. Click 'Apply Settings'.

To change DNS settings,

1. In the 'Network Settings' tab, select 'Use the following DNS server address' under the 'DNS settings' section.
2. Provide primary and secondary DNS server address in the respective fields and click 'Apply'.

Is it possible to change the time zone for the IDrive BMR device according to my location?

What happens when I reset the network settings?

When you click 'Reset Network' under the 'Network Settings' tab, the following actions take place:

• Both the network interfaces on this device will be set to DHCP mode.
• The Device will reboot to apply the changes. Ensure no backups are in progress at this time.
• After reboot, the device will try to obtain DHCP-provided IP from your network.

Data backed up to the IDrive BMR device is reliable for restore?

Yes, all data backed up to the IDrive BMR device is reliable for restore. To ensure the reliability of the backed-up data, the BMR device is programmed to perform a three-tier check:

• Firstly, a block-by-block checksum verification before and after data transmission.
• Secondly, a built-in error correction mechanism that verifies data before writing it on the device.
• And finally, after the backup is completed, a filesystem mount check is executed to verify the availability of the data needed for a successful restore. The status of this final check is displayed in the BMR device UI and also notified to email addresses specified in the 'Backup Report Notification' section.

Additionally, it is recommended that you perform routine local virtualization of your backups to ensure successful restores.

Is there an integrity check for the data stored on the cloud?

Yes, the BMR device and IDrive cloud file-system routinely performs self-healing scan functions to check for data errors and attempts to fix them as and when they are detected.

What are the system requirements for IDrive BMR?

IDrive BMR currently supports bare-metal backup only from client computers running on Windows OS.

Following are the system requirements for IDrive BMR:

Operating Systems:

• Windows Vista (with all Windows updates installed)
• Windows Server 2008 (with all Windows updates installed)
• Windows Server 2008 R2
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• Windows 11
• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016
• Windows Server 2019
• Small Business Server 2011

File System:

• IDrive BMR supports backup from only NTFS formatted volumes

Disk Partition Style:

• MBR
• GPT

VMware:

• ESXi Hosts: IDrive BMR supports ESXi server versions 5.5, 6.0, 6.5, 6.7 and 7.0; we do not support free ESXi
• VMs guest OS: Works for any application, file-system and operating system that is supported by VMware

How do I enable two-factor authentication for my IDrive BMR device interface?

The two-factor authentication provides additional security to your IDrive BMR device interface and helps in preventing unauthorized access. Once two-factor authentication is enabled for the device interface, in addition to the device password, you will be required to enter a verification code sent to the admin email address / your phone number.

To enable two-factor authentication,

1. Sign in to the IDrive BMR device interface.
2. Go to 'Settings' > ''Security' > 'Two-factor Authentication'.
3. Click 'Enable Two-factor Authentication'.

4. Select 'Email Address' or 'Phone Number' for the code verification process and click 'Confirm'.
   
   In case you select 'Phone Number', enter your phone number and click 'Send Code'.
5. Enter the one-time authentication code sent to the admin email address / your phone number and click 'Verify and Enable'. The two-factor authentication feature will be enabled.

How do I sign in to the IDrive BMR device interface after two-factor authentication is enabled?

To sign in after two-factor authentication is enabled,

1. On the sign-in screen, enter the username and password and click 'Sign in'.
2. You will be prompted to enter a verification code shared on the admin email address / your phone number. Enter the code.
3. Click 'Verify'. You will be signed in.

How do I disable two-factor authentication for the IDrive BMR device interface?

To disable two-factor authentication,

1. Sign in to the IDrive BMR device interface.
2. Go to 'Settings' > 'Security' > 'Two-factor Authentication'.
3. Click 'Disable'. The two-factor authentication feature will be disabled.

What does 'Firewall Checkpoints' do?

Firewall Checkpoints is a function within the BMR device that helps you check firewall restrictions, if any. Through this function, network restrictions on services such as email delivery, cloud replication, and so on are identified.

To check these settings, click the 'Firewall Checkpoints' button on the 'Dashboard' page.

Alternatively, you can navigate to 'Settings' > 'Control Panel' > > 'Network Settings' > 'Firewall Checkpoint' and click 'Check Now'.

Status of settings:

Successful - There are no firewall restrictions and you can continue to use all services related to BMR

Failure - The port has been blocked

If you receive a failure alert, contact your network admin to unblock the network firewall. Here are the port details:

• General Firewall Settings - Unblock Port '80' and Port '443' for 'www.idrive.com' and 'www1.idrive.com' servers.
• Mail Settings - Check your Mail Server Port details and unblock the port, if blocked.
• Cloud Replication - Contact the BMR support team to receive the Port details. Then share this information with your network admin to unblock the respective ports.
• Remote Manage - Devices with firmware 8.3.0 or below, unlock port 5349 for bmrturn.idrivelite.com. Devices with firmware 8.4.0 or above, unlock port 443 for us-west-1.idrivetunnel.com and accessbmr.idrive.com.

I am unable to save mail settings. Why is that?

This could be because the port number used to connect to the mail server may have been blocked. You can check whether the port is blocked or not from the BMR device.

To check,

1. Sign in to the IDrive BMR's device web interface.
2. Click 'Settings' displayed on the menu bar.
3. Go to 'Mail' -> 'Mail Server Settings' tab.
4. Click 'Firewall Check Now'.

Contact your network admin to unblock the port, if it is blocked.

Can I link my BMR cloud account with my IDrive account?

If you have an IDrive Enterprise account and a BMR cloud account, you can contact BMR support to link both these accounts. This lets you directly access your BMR cloud account from IDrive, without the need to enter your BMR user credentials every time, to sign in.

Is my data encrypted at rest?

Yes, your data is encrypted at rest. BMR uses AES-256 CCM encryption to secure your data when stored on the BMR device and on the cloud. Your data is also encrypted when transferred to the cloud account.

Does IDrive BMR offer 24/7 support?

Yes, IDrive BMR offers 24/7 support via live chat. For priority assistance, call us on 1-855-815-8706 (ext 5), Monday - Friday, 6:00 AM to 6:00 PM PST. You can also arrange a call-back by filling out the support form or via chat.

Can I add a VAT ID to my IDrive BMR account?

Yes, if your business is based in the EU region, you have the option to add your VAT ID to your IDrive BMR account.

To add your VAT ID,

1. Go to www.idrive.com and sign in with your BMR cloud account credentials.
2. Click 'My Account' on the left navigation bar.
3. Enter your VAT ID in the 'VAT Exemption Number' section and click 'Save Changes'. The VAT ID will be updated to your account and may be validated by IDrive BMR.

Note: The 'VAT Exemption Number' section will be displayed only if it is applicable for your chosen country.

Does IDrive BMR have a VAT number?

For information related to IDrive VAT number, send an email to support@idrive.com.

What are the publicly disclosed vulnerabilities that could be detected in a network scan that hosts the BMR device?

Currently, there is one low-level disclosed vulnerability. Read the details and its resolution below.

CVE ID: CVE-1999-0519 and CVE-2000-1200

Description:
A NETBIOS/SMB share password is the default, null, or missing.

The BMR device provides granular file-level restore through SMB shares hosted on the device. We also have the NAS-capability built into the product through which you can create SMB shares. These shares can be set to operate with authentication (recommended) or without authentication (not recommended). The unauthenticated share is publicly accessible within the local area network. This is to support the product's backup and disaster recovery functionality. The SMB server configurations that support both these modes of access could cause this vulnerability to be reported in the scan.

Resolution:
Our technical support team will assist in configuring the SMB server settings of your BMR device so that only the authenticated network shares are allowed. However, please note that, if you still choose to create a network share with the public access (non-authenticated) thereafter, the applied settings will be overridden.

If you are concerned about a particular vulnerability other than this, get in touch with support so we can investigate and provide a solution.