Backing up is easy. It is the restore that is IMPOSSIBLE ... and important.
My old computer died. Of course, everything is backed up on Idrive. I can see it on the web site. 494.47GB. I can see the files. When I try to restore one, it says "Error! There is a problem please try again after some time". I have tried for 4 days and it still says the same thing.
If I try "folder restore" from the web interface, it says: "There was a problem. Try again later."
As for IDrive for Windows, the new version (v 126.96.36.199) will not work for me (because I am an old-time user!). It reports: "This account has been created prior to 11-23-2011. Click Here to download the compatible version of the application."
The compatible version seems to be 3.4.4. It performs backups just fine for my new machine as it did for my old machine. It can restore files from my new machine. I fails to restore anythinig from my old machine.
On the restore tab, the name of my old machine appears along with my new machine. However, it does not expand to show any content.
Please, please do not tell me that backups work fine and restores do not.
Please help if you can.