I'm done jacking around with your broken software and have since switched to Backblaze, which has been operating flawlessly. Unlike iDrive, no files are skipped, it's unobtrusive, the backup size is correctly calculated, it always runs when it's scheduled, and I never have to delete/reinstall it.
Meanwhile, I don't see the "cancel account" link on my iDrive Profile page: Screenshot of iDrive Profile page
As per your FAQ.... scroll to the bottom: "To cancel your account before the end of your subscription term, PLEASE CONTACT OUR Support Team".
So I contacted iDrive Support. They told me to log into my account, go to the Profile page and click on "cancel account". That's exactly what I tried to do in the first place, but THERE IS NO "cancel account" button or link. So I replied and explained it a second time. Again, I get another response telling me the same thing! I even sent the screenshot.
What is it about iDrive Support that makes them so incompetent at reading/comprehending what the customer is trying to tell them?
I am fed up with how much time was wasted dealing with iDrive Support on the iDrive software bugs. Now that I want to cancel, it's taking even more time/energy.
Consider my account canceled, and if you take my money, the charges will be reversed and you will be reported to the authorities for fraud.